Shipping & Returns
Delivered free. Yours to try for 60 nights.
Free shipping to the US and Canada. Orders ship within 2 business days. Try your set for 60 nights from delivery, with free returns and exchanges and no restocking fee.
Free shipping to the US and Canada
Every order ships free to the United States and Canada. Orders ship from Canada and the United States. We dispatch within 2 business days. Transit to the US and Canada usually takes 3 to 5 business days after dispatch. Business days are Monday to Friday, excluding holidays. You will get a tracking link by email as soon as your order ships.
Shipping to the United Kingdom and Australia
Orders to the United Kingdom and Australia ship for a flat $50 USD, shown before you pay. Orders leave our warehouse within 2 business days, then usually take 6 to 10 business days in transit.
Import taxes and duties
For Canadian orders, we do not collect GST/HST or import duties at checkout. For deliveries to Canada, the United Kingdom and Australia, any import duties, taxes or brokerage fees charged on arrival are paid by the recipient.
When it arrives
Heaven and Air duvets arrive compressed. Unpack them, shake them out and allow 24 to 48 hours to expand. For pillows and Royal duvets, follow the unpacking and care instructions supplied with the item. Sets with several pieces may arrive in more than one package.
60 night trial with free returns and exchanges
Try it on your bed for 60 nights, counted from the day your order is delivered. Sleep on it, wash it and get to know the feel at home. If it is not right for you, start a return or exchange within 60 nights of delivery.
- Free returns and exchanges. We email you a prepaid return label, and your exchange ships with free shipping to the US and Canada.
- No restocking fee. You get back the full price you paid for the items you return.
- Every product is covered. Duvet sets, sleep sets, full bed sets, duvet covers, pillows and pillowcases.
Returns and exchanges
Email hello@yumefeel.com with your order number and the items you would like to return or exchange. We reply with your prepaid label, and your refund goes back to your original payment method as soon as the return reaches our warehouse. Prefer a different size, a lighter duvet, another pillow feel or a bigger set? Tell us and we will ship the new item with free shipping to the US and Canada and settle any price difference. For orders to the United Kingdom or Australia, the $50 original shipping charge is not refundable.
Damaged or defective
If anything arrives damaged or has a defect, email a photo within 60 nights of delivery and we will send a replacement at no cost, or refund you in full.
Full terms are in our Refund Policy and Shipping Policy. Questions? Email hello@yumefeel.com. We reply within 2 to 3 business days, Monday to Friday, 9 AM to 6 PM EST.
5 year Loft Promise
After the 60 nights, the Loft Promise keeps going.
If your Heaven or Air duvet goes flat, clumps or the fill drifts, we restore, refill or replace it free.
Your first nights in it
When can I expect my first night in it?
Orders ship from Canada and the United States. We dispatch within 2 business days. After dispatch, allow 3 to 5 business days for the US and Canada, or 6 to 10 business days for the UK and Australia; tracking comes by email. Heaven and Air need another 24 to 48 hours out of the packaging to expand.
Where can I follow my delivery?
Use the tracking link in your shipping email for delivery updates. You can also check your order status by signing in with the email you used at checkout.
Can I sleep in it during the trial?
Yes: the 60 night trial starts on delivery, so you can find out how it feels in your own bed. If it is not right, contact us within that time to arrange a return or exchange under the trial terms above.
What if I want a different size or warmth?
Get in touch within 60 nights of delivery and we will help you arrange an exchange. There is no exchange fee; any product price difference is settled separately. Check the terms for your destination before starting.
How do I send it back, and when is the refund issued?
Contact us within 60 nights of delivery for the steps and a prepaid return label. Your refund goes to your original payment once the return arrives, with no restocking fee. The return terms above explain the process.
Could there be shipping charges or taxes on arrival?
Shipping is free to the US and Canada, and a flat $50 USD to the UK and Australia. Outside the US, any duties or taxes are paid on arrival. Check the destination details above before ordering.
Why it is easy to try
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Free shipping to the US and Canada
Ships within 2 business days
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60 nights, free returns
No restocking fee
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5 year Loft Promise
On Heaven and Air duvets
