Refund policy
60 night trial with free returns and exchanges
Sleep on it before you decide. Every YumeFeel product comes with a 60 night trial with free returns and exchanges, counted from the day your order is delivered. Use it the way you normally would: sleep on it, wash it by the care label and get to know the feel at home. If it is not right for you, within 60 nights of delivery you can send it back for a full refund or exchange it for a different size or product.
- Free returns. We send you a prepaid return label. You pay nothing to send it back.
- Free exchanges. Swap for a different size, feel or set within 60 nights of delivery. We send a prepaid return label for the original item and ship the new one with free shipping to the US and Canada.
- No restocking fee. You get back the full price you paid for the items you return.
- Every product is covered. Duvet sets, sleep sets, full bed sets, duvet covers, pillows and pillowcases.
How to start a return or exchange
- Email hello@yumefeel.com within 60 nights of delivery with your order number and the items you would like to return or exchange. For an exchange, tell us what you would like instead.
- We reply with your prepaid return label and simple packing instructions. The original box is not required; any sturdy box or bag works.
- Drop the package off with the carrier on the label.
Your return or exchange counts as started on the day you email us, so an email sent on night 60 is on time.
Your refund
As soon as your return arrives at our warehouse we process your refund to your original payment method and email you to confirm. Most banks show the refund within 5 to 10 business days after that. For orders shipped to the United Kingdom or Australia, the refund covers the full price of the returned items; the $50 original shipping charge is not refundable.
Exchanges are free
Want a different size, a lighter duvet, a different pillow feel or a bigger set? Within 60 nights of delivery, email hello@yumefeel.com and tell us what you would like instead. We send a free return label for the original item and ship the new one with free shipping to the US and Canada. If the new item costs more, we send you a secure link to pay the difference. If it costs less, we refund the difference to your original payment method.
Damage and defect guarantee
If anything arrives damaged or has a manufacturing defect, email a photo to hello@yumefeel.com within 60 nights of delivery. We will send a replacement at no cost to you, or refund you in full if you prefer. You will not need to send the damaged item back unless we ask.
Questions
We are happy to help with sizing, feel or care before or after you order. Email hello@yumefeel.com and a real person will reply.
