Refund policy

We offer a 30-day return policy strictly limited to products that arrive damaged or defective. This applies from the date your order is marked as delivered.

To be eligible for a return or replacement, you must contact us at hello@yumefeel.com within 72 hours of delivery and provide clear photographic or video evidence of the damage or defect. Items must be unused, unwashed, and in their original packaging.

Due to the hygienic nature of our bedding products, we do not accept returns for reasons related to personal preference, comfort, size, color, perceived softness, or dissatisfaction with the fill. Each item is compressed for shipping and will require time or a brief tumble dry to fully expand and mold to your desired shape.

By completing your purchase, you agree to this return policy. Submitting a chargeback for a non-defective product, or bypassing this process, is considered a breach of our Terms of Service. We reserve the right to challenge and provide evidence in the event of any chargebacks.

YumeFeel is not responsible for damages resulting from misuse, laundering, or improper care of the product. Returns without prior approval and documentation are not accepted.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.